New CHARMS™ Customer - Youth Support Solutions

News ID: 707

Welcome to our newest CHARMS™ customer, Youth Support Solutions.
In their own words, Youth Support Solutions is "striving to become the UK’s leading independent provider of support for young people aged 16+. Our purpose is to deliver a high standard of accommodation and support services to young people across the country."
To find out more about the services Youth Support Solutions offer please take a look at their website:


New CHARMS™ Customer - ABC Housing

News ID: 706

A very warm welcome to our newest CHARMS™ customer, ABC Housing.
Harrow-based ABC Housing has been delivering semi independent accommodation services to Looked After Children since 2012. To find out more about their services please visit their website,


New CHARMS™ Customer - Progressive Mindz

News ID: 705

Welcome to our newest CHARMS™ customer, Progressive Mindz!
Progressive Mindz provide supported accomodation with a personalised support package to Looked After Children, Care Leavers and Unaccompaied Asylum Seeking Children. To find out more about their service please visit their website,


New CHARMS™ Customer - Tender Care Management

News ID: 704

Welcome to our newest CHARMS™ customer, Tender Care Management!
Tender Care Management provide homecare and community support services to vulnerable people in London and the surrounding counties. Visit their website to learn more.


New CHARMS™ Customer - Thrive ChildCare Services

News ID: 703

Welcome to our newest CHARMS™ customer, Thrive ChildCare Services!
Thrive Childcare Services is an independent children’s home provider for children aged from 8-17 years old. To find out more about their services please visit


New CHARMS™ Customer - Thrive ChildCare Services

News ID: 703

Welcome to our newest CHARMS™ customer, Thrive ChildCare Services!
Thrive Childcare Services is an independent children’s home provider for children aged from 8-17 years old. To find out more about their services please visit


New CHARMS™ Customer - Northamptonshire Childrens Trust (fostering service)

News ID: 702

A very warm welcome to our newest CHARMS™ customer, Northamptonshire Childrens Trust!
Northamptonshire Childrens Trust are an independent, not-for-profit organisation delivering children's social care and targeted early help services on behalf of North Northamptonshire Council and West Northamptonshire Council.
To find out more about the services they offer please visit their website,


New CHARMS™ Customer - Aspris Children's Services

News ID: 701

Welcome to our newest CHARMS™ customer, Aspris Children's Services!
"Aspris Children’s Services is one of the leading providers of specialist education and residential care services in the UK.
Through our Aspris Education and Aspris Care divisions, our specialist schools, colleges, children’s homes and fostering agency provide the highest standards of education and care to individuals with a range of needs. Whether we are working with young people with autism, learning difficulties, social, emotional and mental health (SEMH) difficulties or supporting some of society’s most vulnerable children, we are committed to helping each child to fulfil their goals and achieve their aspirations.
Aspris Children’s Services is part of the Aspris Group, which also operates class-leading mental health and specialist education services in the Middle East. This includes the acclaimed Al Karamah School and Training Institute, the first facilities of their kind for children and young people with autism in the UAE."
To find out more about the services they offer, visit


CHARMS™ for Higher Education Institutions

News ID: 700

CHARMS™ - the secure, online case management system for social care, is used by 90% of independent fostering agencies in the UK and Ireland; scores of adult services providers; around 50 local authorities; and many not-for-profit organisations such as Barnardo's, Action for Children and the Royal Society for Blind Children. It is one of the most widely used case management systems in the care sector.
From the outset, CHARMS™ was designed to mimic the best features of paper files. A simple case record, in chronological order, with separate sections for each stage of the referral, assessment and care processes.
Over recent years we have worked in conjunction with universities to demonstrate how CHARMS™ can be used to assist social work students, in the first instance, to access a real system for case recording and has now progressed further to assist Higher Education Institutions (HEI's) in preparing Students to be ready for practice placements and of course for employment in care.
Working with universities we have created a platform whereby simulated scenarios or case studies are created within CHARMS™ and this assists in two areas in particular:
- Lecturers/tutors can create case studies/simulated scenarios
- Students learn how to navigate a computer system including logging into the system
- Students have to search for and find relevant records
- Students update the system with case records - which are immediately visible to tutors
- Tutors can manage student activity on case records in real time and with no need for emails and files back and forth
- Students gain experience of what they will see when they go out on placement
 - Lecturers can see every case recording by all Students
- The system can be set up so that Students may (or may not) see each other's case recording(s)
- Ability to utilise throughout various modules

On Placement
- Experience of using CHARMS™
- Navigating a computer system
- Searching for and finding relevant records
- Case recording
If you would like a demonstration of the system, we would be happy to provide it, free of charge of course.
Just email and and we can book a time.
If you would prefer a quick conversation on the phone you can speak to our Managing Director, Jim Moores on 07930 541 248.
We look forward to hearing from you.


FFTA Conference 2023 - Columbus, Ohio

News ID: 699

We had a CHARMS booth at the  Family Focused Treatment Association (FFTA) Conference in Columbus, Ohio on 10th - 13th July 2023.
After an inauspicious start - none of our marketing giveaways had arrived on Monday 10th, neither had the popup stand - all was well as it all turned up at 11:00 on Tuesday morning and by Wednesday afternoon almost all of our CHARMS™ branded freebies had been snapped up.
The big message we heard was that there are a limited number of case management systems in the US designed specifically for adoption and foster care agencies. Data security/privacy was also a concern. In that regard we were able to reassure the community that CHARMS™ has it covered.
ISO 27001 - information Security Management
With CHARMS™, all sensitive data on children and vulnerable adults is held securely in data centres in the UK which comply with the ISO27001 international standard described by the ISO themselves as:
"ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS). It defines requirements an ISMS must meet.
The ISO/IEC 27001 standard provides companies of any size and from all sectors of activity with guidance for establishing, implementing, maintaining and continually improving an information security management system.
Conformity with ISO/IEC 27001 means that an organization or business has put in place a system to manage risks related to the security of data owned or handled by the company, and that this system respects all the best practices and principles enshrined in this International Standard.!" -
CHARMS™ is hosted in data centres which are operated by a company called ANS and they are ISO27001 certified. We maintain full disaster recovery so that even in the event of a complete failure of one of the data centres, the backup data centre takes over so that the service continues - vital for the child welfare environment.
Cyber Threats (Ransomware)
Cyber threats are also now much more prevalent and at CHARMS™ we renew our Cyber Essential Plus certification in the UK on a yearly basis to ensure that your data is as safe as possible from dangers such as ransomware attacks. The Cyber Essentials Plus certification includes a rigorous, yearly inspection of our infrastructure and an in-depth analysis of our security procedures.
The US Cybersecurity and Infrastructure Security Agency, CISA, offers up-to-date advice at
With CHARMS™ you can also connect remote users securely and seamlessly using multi-factor authentication (MFA) and single sign-on (SSO).
All of these measures are implemented with CHARMS™ and we have your data secuirty needs covered, all the time.
Forbes offers advice on data privacy:
"Data privacy in the United States is notably different than in the European Union, which has a comprehensive data privacy law—General Data Protection Regulation—though some states have passed their own comprehensive data privacy laws that have drawn comparisons to the EU system.
Since data collected by many companies is unregulated in most states, these companies can use, sell or share your data without notifying you." -
Lots of delegates were intrigued by the CHARMS™ Carer Login. This gives foster parents access to CHARMS™, configured so that they can engage in the process as much as others stakeholders do. In particular instead of doing daily logs on paper, which the social worker might not see for weeks of even months, they complete them, securely, online. When a daily recording is complete the foster parent signs it off and the social worker can read it immediately and sign it off. They can even add their own feedback. It's CHARMS™' very own chat facility.
For more information you can call 0161 237 1872 or email