CHARMS™ Customer Newsletter - May 2022

News ID: 673

The May issue of our CHARMS™ customer newsletter is available to read online now:


New CHARMS™ Customer - Zone Central

News ID: 668

Welcome to new CHARMS™ customer Zone Central!
"Zone Central are committed to providing family-centred outstanding care and support to children and young people with Autism spectrum diagnoses, learning disabilities & physical disabilities living within London boroughs and the Greater London area. Zone Central creates a bespoke service central to the needs of the family, whether that is through our CQC registered services, providing family and home based support and intervention, our Ofsted registered short break facilities, our community based programmes supported by a day centre, holiday schemes or our Ofsted registered longer term residential homes."


CHARMS™ To End Internet Explorer Support

News ID: 666

On the 15th of June 2022 Microsoft are officially retiring Internet Explorer. From this date, Microsoft will no longer support the browser, which means no more security fixes for any vulnerabilities that may be found in the future.
CHARMS™ support for Internet Explorer will also end on this date as we can't guarantee the safety of customer data if users are accessing the web application via an unsupported browser.
CHARMS™ will work with all modern Chromium based browsers (Google Chrome, Microsoft Edge, Opera, Samsung Internet, Amazon Silk), Firefox and Apple's Safari browser.
If you have any applications outside of CHARMS™ that don't work well with other browsers, Microsoft have built in an "IE Mode" to Microsoft Edge. This should function like the "Compatibility Mode" used to in Internet Explorer, forcing the browser to imitate the behaviour of older versions.


Customer Feedback

News ID: 667

Thanks to Jackie at Caldecott Fostering for her feedback on how CHARMS has helped them complete their Ofsted Dataset with ease this year:
'We have found the 'Ofsted Dataset' report produced by Charms very helpful in ensuring we could complete and submit our annual Ofsted data collection easily. The data collection process is much less onerous when using Charms in this way.'


CHARMS™ Customer Newsletter - April 2022

News ID: 664

The April issue of our CHARMS™ customer newsletter is available to read online now:


CHARMS™ Customer Newsletter - March 2022

News ID: 665

The March issue of our CHARMS™ customer newsletter is available to read online now:


The Department for Education publishes guidance on case management systems for children’s social care

News ID: 663
"At CHARMS™ we strive to engage in a meaningful way with all stakeholders, including practitioners, administrators. managers, directors, foster carers, adopters, children looked after, parents and other family members. Our backlog of developments are entirely based on user suggestions and we consult on a daily basis to ensure that all CHARMS™ users have a voice in its development. This Government guidance is timely given that a report from council leaders finds practitioners spending less than 20% of time with children and families due to excessive record keeping and inefficient IT systems."
- Jim Moores, MD


New CHARMS™ Customer - Acorn House Fostering Services

News ID: 656

Welcome to new CHARMS™ customer Acorn House Fostering Services!
Acorn House cover the North West, North East, West Midlands/Birmingham and Yorkshire areas.
"Acorn House is a well established independent fostering agency committed to delivering unrivalled care and support packages that make a real difference to young people's lives. Our approach to fostering places the child’s needs and outstanding local support for our foster carers firmly at the centre of what we do and we have developed the service to fit around their needs."
Find out more about Acorn House and the work they do over on their website:


New CHARMS™ Customer - Children Always First

News ID: 658

Welcome to new CHARMS™ customer Children Always First, a small family-owned Independent Fostering Agency based in Bromsgrove, operating exclusively in the West Midlands.
"Everyone at Children Always First wants every child and young person in our care to achieve their full potential. It is probably the core value that binds us all together."
To find out more about Children Always First, please visit their website:


CHARMS™ Customer Newsletter - February 2022

News ID: 654

February's issue of our customer newsletter is available to read online now! For your update on everything CHARMS™: